CLEAR ANSWERS, EASY STAYS

Because on our site you will always find the best price guarantee. By subscribing to tHE Friends you receive a 10% discount code and you can access exclusive benefits such as priority assistance with our team, welcome drinks, discounted or free early check-in and late check-out (subject to availability).

You can book directly from the homepage of the site or if you need advice or a customized quote you can send an email to info@truehomexperience.com or you can write us on WhatsApp at +39 389 8724148.

In city accommodations , check-in is available from 3 p.m. to midnight. The Check-out must be done by 10:00 am.

In mountain houses and seaside villas, check-in is from 4:oo p.m.

Yes, it is possible but they are subject to availability and involve an additional cost. We therefore recommend booking them in advance.
By signing up for tHE Friends you can access favorable terms and exclusive benefits.

All tHE apartments are equipped with contactless check-in:

• Complete the online check-in
• Get instructions and codes
• Arrive when you want without waiting

If you prefer, you can request in-person check-in at least 48 hours in advance: a member of our team will welcome you in person between 3 and 8 pm.

In the Villas we manage, however, check-in is by presence only.

You will need to complete Online Check-in through the link you received by email. In the form you will need to:

• Provide master data of guests
• Signing the lease agreement
• Pay tourist tax if applicable

You will also be able to indicate arrival and departure times, add services to your reservation, and choose your desired bed configuration.
As soon as completed you will receive access instructions to ensure an easy and unplanned arrival.

In some cities and facilities we provide luggage storage solutions before check-in and after check-out, through agreements with selected partners.
Write to us and we will show you the most convenient option based on the apartment you have booked.

The initial cleaning and the supply of linen (bed and bath) are always included.
Upon request we can arrange extra cleaning during the stay and additional linen change.

All of our apartments have:

• Fast Wi-Fi
  Fully equipped kitchen (dishes, cookware, coffee maker, kettle, microwave)
• Air conditioning
• Smart TV
• Beds with quality linens and memory foam pillows
• Private bathroom with courtesy kit (bubble bath and shampoo)

On the page of each apartment you will find the complete list of equipment specifications.

At some apartments We accept pets, in others it is not possible. Where they are allowed, there is a supplement for deep cleaning and sanitization for the safety of those with allergies.
Write to us before booking or filter through the options “pet-friendly”: we will propose the most suitable solutions for you and your 4-legged friend.

Because we don’t just “put online” your apartment:

• We characterize and personalize the house with a concept and naming, to make it more recognizable and attractive in the marketplace
  
• We work on photos, details, style and storytelling to make it stand out among hundreds of ads
• Gwe est your property as if it were our own home, with attention to housekeeping, maintenance and profitability over time

Managing independently means dealing with messages to guests at any hour, check-in/check-out, problems and snags, housekeeping, linens, maintenance, pricing, photos, announcements, paperwork, and more.

With tHE you delegate everything to a specialized team in the short term, which takes care of everything and frees up your time and energy, while maintaining full transparency on the results.

The numbers that professional management can generate for you and the tax optimization possible mean that, despite the management fee, your net result will be better than with direct management.

For each property we make a personalized evaluation based on the performance in recent years of a cluster of apartments similar to yours in the same area.

It depends. In more touristy areas with professional management, often yes.
The key factors are: location, characteristics and uniqueness of the property, and professional management with dynamic pricing strategy to take advantage of peak season periods and optimize the occupancy rate in low season.

The major advantages of short leases are thetotal absence of the risk of delinquency, the ability to use one’s apartment for oneself or for relatives and friends, and the opportunity to release it quickly. The asset remains liquid.

After the signing of the contract:

• If the property is already in good standing and started, we can go online very quickly
• for a new structure are generally required 4-5 weeks to complete the paperwork and receive a national identification number (NIC)

The first 3-6 months are the natural “break-in period”, during which the ad accumulates reviews and the platforms’ algorithm places it.

For individuals, it is possible to apply the dry coupon at 21%. We are tax withholding agent so we pay taxes for you and provide you with the Single Certification in March.
You can choose the tax regime when filing your tax return with your accountant of choice.

tHE supports you in all steps, according to what is provided in your municipality/region:

• correct classification (CAV, tourist lease, rooming house, etc.)
  
• submission CIA/SCIA TO the SUAP of the municipality
  
• request for CIR/CIN
  
• registration to the Web Lodging Portal and submission of forms to the Police Headquarters
  
• sending the ISTAT flows
• configuration and operational management of the tourist tax.

We do not charge fixed monthly fees. Our compensation is a commission on bookings generated, defined by location, property characteristics, and operational complexity of management. Before we begin, we present you with a clear and transparent proposal, so you know exactly what your monthly net.

Yes. The apartment always remains yours. You can reserve it for your own use if the dates have not yet been booked. We recommend that you plan your stay a little in advance!

We sign a Management Mandate with representation that defines roles and responsibilities, fee structure, mandate for collection, reporting and payment methods, duration and terms of termination.

The reporting is monthly:

• within a few days of the month’s close, we will credit you with the net amount due to you directly into your bank account
• You always have access to a proprietary dashboard to monitor bookings, receipts and performance in real time.