GUESTS

WHO WE ARE.

TRUE HOME EXPERIENCE

Prenota ora!

WHO WE ARE.

WELCOME TO THE TRUE HOME EXPERIENCE WE TRANSFORM EVERY HOME INTO A UNIQUE HOSPITALITY EXPERIENCE

We are tHE – True Home Experience, a boutique property management company that selects, enhances and manages apartments, villas and vacation homes dedicated to the tourist and short- and medium-term rental market.

We offer more than unique spaces: we welcome people to make them feel truly at home, even far from home.
We have always been driven by the desire to leave a mark, turning every stay into a story to be experienced.

tHE BOUTIQUE

We select and manage each property with care, passion and style, as if it were our own home.

tHE IDENTITY

We enhance each apartment with character and identity, making it unique and recognizable.

tHE EXPERIENCE

We create memorable experiences for guests, turning each stay into a story to be lived.

tHE LOCATIONS.

We started from Milan, but our way of welcoming has crossed all borders.

Today we also manage your property in Bologna, Rome, Courmayeur and in other unique destinations, thanks to a network of local partners who share our values and approach: care for properties, attention to detail, authentic hospitality.

tHE VISION

We envision a new way of experiencing travel, made up of authentic connections, places that tell stories and hospitality that leaves its mark.

We want to redefine the idea of hospitality, transforming it into a valuable experience: warm, human, personalized, but also contemporary, smart and always connected.

We aspire to become the point of reference in the best Italian destinations for owners looking for a reliable, up-to-date and smart partner.

A single point of contact, capable of handling every aspect of your property: from bureaucracy to taxation, from maintenance to energy efficiency, from technology to maximizing profitability. For a secure and worry-free income.

tHE TEAM

We are an independent entity, born from the meeting of hospitality, real estate, design and marketing professionals.

Behind every tHE house, there is a team that works with passion and strategy-we think big, we act methodically, and we do it together.

Each project is the result of a collective vision – creative, concrete and always evolving. We don’t just manage apartments: we imagine them, enhance them, and transform them into experiences that work and leave a mark.

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SIMON GAVAUDAN

Co-Founder & Managing Director

GIORGIO AJELLO

Co-Founder & Operations Director

NICOLA TARDELLI

Founding Partner & Finance Lead

FRANCESCO DI SPIGNA

Founding Partner & New Business

SILVIA RICCHIAZZI

Property Manager & Hospitality Designer

WORK
WITH US

We are always on the search of professionals who share our passion for hospitality and property management.

We are looking for property managers, experts in customer service and guest communication, proactive and problem solving oriented people ready to contribute to the growth of our reality.

We also collaborate with local cleaning companies, maintenance contractors, and service providers to ensure high standards in each city.

If you would like to join our network and help provide memorable stay experiences, write to us: We evaluate collaborations throughout Italy and beyond.

We are looking for a Property Operations Assistant ready to support the day-to-day activities related to hospitality and help provide our guests with a True Home Experience.

🎯What are you going to do:

  • Perform quality checks on the apartments, verifying that each space meets the aesthetic and functional standards required to ensure a flawless experience for guests.
  • Coordinate and supervise routine and specialized maintenance work, monitoring the timing, manner of execution, and quality of work.
  • Manage minor household repairs independently, promptly resolving any technical problems or malfunctions.
  • Monitor and update the inventory of the central warehouse and apartments, periodically checking the status of supplies.
  • Take care of the distribution of consumables, ensuring that each apartment is always properly stocked for new check-ins.
  • Provide timely assistance to guests in case of unforeseen events, technical problems or minor emergencies during their stay.

💡Requirements:

  • Strong practical sense and knowledge of small residential maintenance.
  • Strong organizational skills and extreme attention to detail.
  • Domicile in Milan and quick movement in the city of Milan (scooter or bicycle)
  • Basic knowledge of English language
  • Coming from the tourism industry is a plus.

✨What we offer:

  • Dynamic and informal work environment, within a young but rapidly expanding company, where you can really make a difference and grow with the team.
  • Ongoing field training to develop technical, organizational and operational skills in the hospitality industry.
  • VAT-registered contract with fixed monthly compensation and variable bonuses linked to performance and goals achieved.

📩 Apply now by sending CV + Cover letter to info@truehomexperience.com
We will be happy to evaluate your application and give you the opportunity to join our team!
tHE SRL guarantees equal opportunities and selects candidates without discrimination, in accordance with Law No. 903/77. The selection is open to candidates of both sexes, in accordance with the regulations of the GDPR (EU Regulation 2016/679).

We are looking for a motivated, curious and resourceful person with a desire to learn practical work in the world of hospitality.

🎯 What you will learn to do

  • Ad creation and ad optimization on OTAs
  • Using PMS software (e.g., Kross Booking) and revenue management (e.g., Pricelabs)
  • Acquisition of new properties under management, preparation and activation
  • Mandate contracts with landlords and lease agreements with guests
  • Quality check of apartments
  • Communication and support to guests (check-in, unexpected events)
  • AI Chatbot Training
  • Vendor coordination: housekeeping and maintenance
  • Warehouse management

✨ What we offer

  • Paid internship of 6 months (€500/month) with placement in Apprenticeship at the end of the internship
  • Personal growth plan with the goal of becoming a key resource on the team
  • Smartworking for back-office activities
  • Dynamic, young and growing environment
  • Ongoing field and on-demand training

💡 Requirements

  • Practical spirit, problem solving, willingness to learn
  • Living in or around Milan
  • Willingness to work shifts including evenings and weekends
  • Languages: Italian and English, third language is a plus

📩 Apply now by sending CV + Cover letter to info@truehomexperience.com.

We will be happy to consider your application and give you a chance to join our team!

tHE SRL guarantees equal opportunities and selects candidates without discrimination, in accordance with Law No. 903/77. The selection is open to candidates of both sexes, in accordance with the regulations of the GDPR (EU Regulation 2016/679).

Spontaneous Application